I remember, as a coordinator, talking to one of my palliative nurses that morning. She had a 13 hour day and was exhausted because she spent all night at a client’s house, sitting with him and his family as he slipped away. This time was not billed to CCAC or the family. It was not paid to the employee. She was there because she was part of the “family”. I remember thinking, “that’s what nursing is all about”.